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  • How does GroupYard work

    Groupyard works as a freight forwarder, where we provide services to reship your items that don't ship to you directly. Please see "How it works".

  • How do I apply for a GroupYard membership?

    Click on "Sign-in" will take you to our membership plans.

  • Why is my login information not working?

    Please get in touch with customer support to help you login or try resetting your password.

  • How can I estimate international shipping costs?

    Using our shipping calculator will help you determine the shipping cost.

  • The are fees for signing up? Is it a contract or can I cancel at any time?

    Our plans are very affordable with a free trial which can be canceled at anytime. We also offer a free plan which might give you a better feel on using our service.

  • How can I ensure that the items I want to ship comply with the various regulations and restrictions imposed by courier services like ARAMEX, DHL, UPS, FEDEX, and local mail posts?

    Shipping items domestically or internationally involves adhering to strict regulations and guidelines to ensure safety, security, and compliance with local and international laws. Various courier services such as ARAMEX, DHL, UPS, FEDEX, and local mail posts play a crucial role in facilitating the transportation of goods across borders. However, it's essential to understand that not all items can be shipped due to safety concerns, legal restrictions, or ethical considerations. Navigating through the intricate web of prohibited, banned, and restricted items can be daunting for both senders and recipients. It's imperative to have a comprehensive understanding of the items that are not allowed to be shipped, both domestically and internationally, to avoid legal repercussions, financial losses, and potential harm to individuals or the environment. In this comprehensive guide, we'll delve into the detailed lists of restricted, banned, illegal, and prohibited items, as well as dangerous goods, that cannot be shipped to your country or transported by courier services such as ARAMEX, DHL, UPS, FEDEX, and local mail posts. We'll categorize these items to provide clarity on the types of goods that are subject to restrictions or outright prohibition, covering a wide range of products from hazardous materials to regulated substances and restricted commodities. Understanding these restrictions and prohibitions is essential for individuals and businesses engaged in shipping activities, as non-compliance can lead to severe consequences, including package seizure, legal penalties, and reputational damage. By familiarizing yourself with these regulations and guidelines, you can ensure smooth and hassle-free shipping experiences while safeguarding the integrity of the shipping process and adhering to ethical and legal standards. Whether you're shipping personal belongings, commercial goods, or sensitive materials, this guide will serve as a valuable resource to help you navigate the complexities of shipping regulations and make informed decisions when sending or receiving packages through courier services. Let's delve into the intricate details of restricted, banned, illegal, and prohibited items, as well as dangerous goods, to ensure compliance and peace of mind in your shipping endeavors. Here's a summary of the prohibited items and dangerous goods categorized by their types and restrictions for shipping through various couriers like ARAMEX, DHL, UPS, FEDEX, and LOCAL MAIL POST: Restricted, Banned, Illegal, and Prohibited Items: Material classified as dangerous/hazardous: Explosives (including fireworks) Firearms and firearm accessories Gases (e.g., aerosol cans, camping gas cylinders) Flammable liquids and solids (e.g., paint, alcohol) Combustible substances (e.g., matches) Toxic, poisonous, and infectious substances (e.g., pesticides, infected blood) Corrosives (e.g., bleach, battery fluids) Oxidizing substances (e.g., hair dye, disinfectants) Radioactive substances Miscellaneous dangerous substances and articles (e.g., dry ice, strong magnetized material) Other Restricted Items: Fake/dummy/replica/game/toy weapons Live or dead animals Narcotics Tobacco (certain destinations) Int’l passports (certain destinations) Foodstuff, plants/seeds (certain destinations) Medicine Drugs, prescription (certain destinations) Hazardous cosmetics and creams All Liquids (including oils) Batteries (e.g., Lithium, consumer batteries) Perishable goods Indecent and pornographic materials Items and substances prohibited by law Money, payment cards, money orders, traveler cheques, etc. Articles of exceptional value (e.g., jewelry, precious metals) Prescription medications Illegal narcotic substances Prohibited Items: Live or dead animals Prescription drugs Illegal narcotic substances Firearms (including parts) and Ammunition Fake/dummy/game/toy weapons (e.g., paint ball guns, BB guns) Items that could be used as weapons Human remains Furs and skins Indecent goods & pornography Any noxious substance Plants/Seeds Any unsolicited indecent item Foodstuff Perishable goods Any inadequately packaged item Dangerous Goods: Acid Adhesive products (containing flammable liquid) Aerosol cans Alarm devices (gas or battery powered) Alcohol (more than 5 liters) Aluminum powder Ammonial products Ammunition Anti-freeze Appliances (containing batteries) Asbestos Batteries (lithium) Battery fluid Blasting caps Bleach Brake fluid Bullets Butane Camphor Caps for starting guns Caps for toy guns Caustic soda Charcoal Chemicals Chlorates Chlorine Christmas crackers Cigarette lighters Corrosives (e.g., nail polish) Deodorant (aerosols) Disinfectants Drugs (unless in prescription quantities) Dyes Explosives Electronic items (containing batteries) Essential oils Fertilizers Fire extinguishers Fireworks Flammable liquids and solids Flares Flint lighters Gas (e.g., Propane, butane) Gas cylinders (e.g., Camping gas cylinders) Glue (e.g., flammable, quick drying) Grenades Hair coloring/bleaches Hairspray Highly magnetic, polymerizable goods Igniters Insecticides Kerosene Laundry detergents Lighter fluid Liquid nitrogen Lithium batteries Magnetic material Magnets Matches Mercury Mobile phones (unless battery separately wrapped) Motor fuels Nail polish Nail polish remover Narcotics Oven cleaners Oxidizing substances and organic peroxides Oxygen cylinders Paint Party poppers Perfume Perfumery products Peroxides Petrol Phosphorus Plastic solvent Poisons Propane Radioactive materials Shock absorbers Signals, distress Signals, smoke Sodium Solvents Sparklers Sulphuric acid Swimming pool chemicals Tea tree oil Textile dyes Theatrical flares Thermometers (mercury) Toner Toxic and infectious substances Toy caps Toys (containing batteries) Turpentine Varnish Weed killers Zinc powder

  • What is a freight forwarder?

    A freight forwarder is a company that arranges the transportation of goods on behalf of shippers, coordinating various aspects of the shipping process, such as booking cargo space, negotiating rates with carriers, and handling documentation.

  • What services does your freight forwarding company offer?

    Our freight forwarding company offers a wide range of services including booking cargo space, negotiating shipping rates, arranging transportation, handling documentation, customs clearance, insurance, and tracking of shipments.

  • How does freight forwarding differ from shipping directly with a carrier?

    Freight forwarding involves managing the logistics of shipping goods from one location to another, whereas shipping directly with a carrier typically involves dealing directly with the carrier for transportation services without the additional services provided by a freight forwarder.

  • What types of cargo can you handle?

    We can handle various types of cargo including general consumer goods, some oversized cargo, and more. Please contact us to find out more.

  • Do you offer both domestic and international shipping services?

    Yes, we offer both domestic and international shipping services to meet the needs of our customers.

  • How do I request a freight quote?

    To request a freight quote, simply contact us with details about your shipment including the origin and destination, type of cargo, dimensions, weight, and any special requirements. Or you can simply use our online tool that help you calculate the shipping rate. Please click here for shipping rate: https://groupyard.com/page/shipping-rate

  • Can you provide door-to-door shipping services?

    Yes, we provide door-to-door shipping services for added convenience and efficiency.

  • What factors affect the cost of freight shipping?

    The cost of freight shipping is influenced by factors such as the weight and dimensions of the cargo, the shipping distance, mode of transportation, shipping service selected, and any additional services required.

  • How do you calculate shipping rates?

    Shipping rates are calculated based on factors such as the weight, dimensions, and volume of the cargo, as well as the shipping distance and mode of transportation. Please click here to calculate your shipping rate: https://groupyard.com/page/shipping-rate

  • Can you assist with customs clearance?

    No, Each country has its own rules and policy and so customs duties clearance varies on the goods imported and should comply with import/export regulations and smoothly pass through customs.

  • What documents are required for international shipping?

    The documents required for international shipping may include a commercial invoice (required from the customer), packing list, bill of lading, export/import licenses (required from customer), certificates of origin, and other relevant documents depending on the destination country and type of goods.

  • Do you provide insurance for shipped goods?

    Yes, we offer insurance options to provide coverage for your shipped goods against loss or damage during transit.

  • How do I track my shipment?

    You can track your shipment using the courier's online tracking system or by contacting our customer service team for assistance.

  • What should I do if my shipment is delayed or lost?

    If your shipment is delayed or lost, please contact our customer service team immediately so that we can investigate the issue and provide assistance. During our consolidation, we offer an optional of AIR-TAG for $30 to help keep your package safe and detectable during its journey.

  • Do you offer trackers devices to keep my package traceable at all times ?

    We do offer air trackers devices to place them with with parcel for important packages. At a cost of $30 per tracker.

  • How does the tracker device work once I add it as an option ?

    Tracker Devices will be monitored and will provide you an update to our customers when needed.

  • Can you handle oversized or overweight cargo?

    Yes, we can handle oversized or overweight cargo using our 3rd party partners. Rates will be provided to our customers, that request for this option.

  • Do you offer expedited shipping options?

    Yes, we offer expedited shipping options for time-sensitive shipments to ensure prompt delivery.

  • What are your shipping timeframes?

    Shipping timeframes vary depending on factors such as the shipping distance, mode of transportation, and any customs clearance processes involved. How ever you have the option to choose from our shipping carriers.

  • Can you assist with packaging and labeling requirements?

    Yes, we can assist with packaging and labeling requirements to ensure that your goods are properly prepared for shipping.

  • Do you provide warehousing and storage solutions?

    Yes, we provide warehousing and storage solutions to accommodate short-term or long-term storage needs.

  • What security measures do you have in place for stored goods?

    Our warehouses are equipped with security measures such as surveillance cameras, access control systems, and security personnel to safeguard stored goods.

  • Are there any restrictions on the types of items you can ship?

    Certain items may be subject to restrictions or outright prohibition based on safety concerns, legal regulations, or ethical considerations. Our team can provide guidance on shipping by getting in touch with our support team. Here's a summary of the prohibited items and dangerous goods categorized by their types and restrictions for shipping through various couriers like ARAMEX, DHL, UPS, FEDEX, and LOCAL MAIL POST: Restricted, Banned, Illegal, and Prohibited Items: Material classified as dangerous/hazardous: Explosives (including fireworks) Firearms and firearm accessories Gases (e.g., aerosol cans, camping gas cylinders) Flammable liquids and solids (e.g., paint, alcohol) Combustible substances (e.g., matches) Toxic, poisonous, and infectious substances (e.g., pesticides, infected blood) Corrosives (e.g., bleach, battery fluids) Oxidizing substances (e.g., hair dye, disinfectants) Radioactive substances Miscellaneous dangerous substances and articles (e.g., dry ice, strong magnetized material) Other Restricted Items: Fake/dummy/replica/game/toy weapons Live or dead animals Narcotics Tobacco (certain destinations) Int’l passports (certain destinations) Foodstuff, plants/seeds (certain destinations) Medicine Drugs, prescription (certain destinations) Hazardous cosmetics and creams All Liquids (including oils) Batteries (e.g., Lithium, consumer batteries) Perishable goods Indecent and pornographic materials Items and substances prohibited by law Money, payment cards, money orders, traveler cheques, etc. Articles of exceptional value (e.g., jewelry, precious metals) Prescription medications Illegal narcotic substances Prohibited Items: Live or dead animals Prescription drugs Illegal narcotic substances Firearms (including parts) and Ammunition Fake/dummy/game/toy weapons (e.g., paint ball guns, BB guns) Items that could be used as weapons Human remains Furs and skins Indecent goods & pornography Any noxious substance Plants/Seeds Any unsolicited indecent item Foodstuff Perishable goods Any inadequately packaged item Dangerous Goods: Acid Adhesive products (containing flammable liquid) Aerosol cans Alarm devices (gas or battery powered) Alcohol (more than 5 liters) Aluminum powder Ammonial products Ammunition Anti-freeze Appliances (containing batteries) Asbestos Batteries (lithium) Battery fluid Blasting caps Bleach Brake fluid Bullets Butane Camphor Caps for starting guns Caps for toy guns Caustic soda Charcoal Chemicals Chlorates Chlorine Christmas crackers Cigarette lighters Corrosives (e.g., nail polish) Deodorant (aerosols) Disinfectants Drugs (unless in prescription quantities) Dyes Explosives Electronic items (containing batteries) Essential oils Fertilizers Fire extinguishers Fireworks Flammable liquids and solids Flares Flint lighters Gas (e.g., Propane, butane) Gas cylinders (e.g., Camping gas cylinders) Glue (e.g., flammable, quick drying) Grenades Hair coloring/bleaches Hairspray Highly magnetic, polymerizable goods Igniters Insecticides Kerosene Laundry detergents Lighter fluid Liquid nitrogen Lithium batteries Magnetic material Magnets Matches Mercury Mobile phones (unless battery separately wrapped) Motor fuels Nail polish Nail polish remover Narcotics Oven cleaners Oxidizing substances and organic peroxides Oxygen cylinders Paint Party poppers Perfume Perfumery products Peroxides Petrol Phosphorus Plastic solvent Poisons Propane Radioactive materials Shock absorbers Signals, distress Signals, smoke Sodium Solvents Sparklers Sulphuric acid Swimming pool chemicals Tea tree oil Textile dyes Theatrical flares Thermometers (mercury) Toner Toxic and infectious substances Toy caps Toys (containing batteries) Turpentine Varnish Weed killers Zinc powder

  • Do you offer temperature-controlled shipping options?

    Unfortunately , we do not offer temperature-controlled shipping options such as perishable goods which is beyond our control conditions and restriction.

  • What sets your freight forwarding company apart from others?

    Our freight forwarding company distinguishes itself through our commitment to customer service, expertise in logistics, global network of partners, and tailored shipping solutions.

  • Are there any additional fees or surcharges I should be aware of?

    Additional fees or surcharges may apply for services such as expedited shipping, insurance coverage, customs clearance, and special handling requirements.

  • Do you offer online booking and shipment management tools?

    Yes, we offer online booking and shipment management tools to streamline the shipping process and provide greater convenience for our customers.

  • Can you assist with returns and reverse logistics?

    Unfortunately, we cannot assist with returns and reverse logistics. We hope to offer this feature in the near future.

  • How do I file a claim for damaged or missing items?

    If your shipment arrives damaged, please notify the carriers that it was shipped with immediately as it beyond our control. Hopefully they can initiate the claims process and provide assistance. We always recommend to our customers to purchase an insurance plan for each package you ship out, so you could claim your full refund.

  • What is the process for scheduling pickups and deliveries?

    Scheduling pickups and deliveries can be done through our online booking system or by contacting our customer service team to make arrangements.

  • How do you ensure the security of my shipment once it arrives to the warehouse and during transit?

    We ensure the security of your shipment at our warehouses as we have integrated a 24/7 surveillance cameras and on duty protective security team. Once it leaves our warehouse, depending on the carriers, they have their own security protocol they take into account, to ensure it reaches to your doorstep.

  • What regions or countries do you specialize in shipping to?

    We specialize in shipping to most regions and countries worldwide, ensuring reliable and efficient delivery services. Please consult with us, before you plan to ship out your items to our warehouse.

  • Are there any peak seasons or times when shipping rates are higher?

    Shipping rates may vary depending on factors.

  • What are restricted items when it comes to shipping?

    Restricted items for shipping are those that may require special permits, licenses, or documentation, or are subject to certain limitations or regulations. Regrettably, shipping restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • Can you provide examples of items that are typically banned from being shipped internationally?

    Examples of items typically banned from international shipping include explosives, firearms and ammunition, illicit drugs, live animals, perishable goods, and counterfeit goods. Again, we cannot allow to have any of these restricted and prohibited items sent to our warehouse via consolidated to you. Please consult with our support team to find out more.

  • Are there specific items that require special licenses or permits for shipping?

    Yes, certain items such as firearms, hazardous materials, pharmaceuticals, and agricultural products may require special licenses, permits, or certifications for shipping, depending on the destination country's regulations. Regrettably, shipping restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • What kinds of items are generally considered prohibited for shipment?

    Items generally considered prohibited for shipment include illegal drugs, counterfeit goods, hazardous materials, perishable items, live animals, and items that violate import/export laws or regulations.

  • How can I find out if an item I want to ship requires special documentation or certification?

    You can consult with your shipping provider or refer to the customs regulations of the destination country to determine if specific items require special documentation, permits, or certifications for shipping. Regrettably, shipping restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • Are there any legal consequences for attempting to ship prohibited items?

    Yes, attempting to ship prohibited items can result in legal consequences such as fines, confiscation of goods, or criminal charges, depending on the severity of the violation and the laws of the countries involved.

  • What should I do if I accidentally attempt to ship a prohibited item?

    If you accidentally attempt to ship a prohibited item to our warehouse, you should immediately notify your shipping provider and notify our support team.

  • Are there any exceptions for shipping certain prohibited items under specific circumstances?

    Some countries may allow exceptions for shipping certain prohibited items under specific circumstances, such as for scientific research, medical purposes, or diplomatic missions. However, these exceptions are typically rare and subject to strict regulations. Regrettably, Groupyard policy restricts, prohibited, or illegal items to the warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • How can I verify if an item is legal to ship to my destination country?

    You can verify the legality of shipping specific items to your destination country by consulting with your shipping provider, checking the customs regulations of the destination country, or seeking guidance from relevant authorities. Please note that our policy for shipping restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • Are there any restrictions on shipping items that are considered hazardous or dangerous goods?

    Yes, items considered hazardous or dangerous goods, such as flammable liquids, corrosive materials, or radioactive substances, are subject to strict shipping! Regrettably, shipping restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • Can you provide guidance on shipping items that may have export restrictions?

    Shipping items with export restrictions may require special permits, licenses, or documentation to ensure compliance with international trade regulations. It's essential to research and understand the export restrictions of both the origin and destination countries. Unfortunately we cannot provide guidance on items that have export restrictions and therefore shipping restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you is in violation of our rules and policies. For further information, we advise reaching out to our support team.

  • What are the consequences of attempting to ship illegal items internationally?

    Attempting to ship illegal items internationally can result in severe consequences, including legal penalties, confiscation of goods, and imprisonment. It's crucial to comply with all applicable laws and regulations to avoid such consequences.

  • How can I obtain the necessary permits or licenses for shipping restricted items?

    To acquire the essential permits or licenses for shipping restricted items, please reach out to the pertinent authorities or regulatory bodies tasked with supervising the transportation of such goods. It's important to note that shipping restricted, prohibited, or illegal items to our warehouse for consolidation and eventual delivery to you is contrary to our regulations and policies. For additional details, we recommend contacting our support team.

  • Are there any items that are universally prohibited for international shipping?

    Although certain items like illegal drugs or weapons may universally be prohibited for international shipping, regulations and restrictions can vary depending on the destination country. Therefore, it is crucial to thoroughly research the specific regulations of the destination country before initiating any international shipments. It's important to note that sending restricted, prohibited, or illegal items to our warehouse for consolidation and eventual delivery to you is a violation of our rules and policies. For more details, we recommend contacting our support team.

  • What should I do if I'm unsure whether an item I want to ship is allowed?

    If you have doubts about whether an item is permissible for shipping, we recommend consulting your shipping provider or checking the customs regulations of the destination country for clarification. They can offer guidance on the item's permissibility and any required compliance measures. Additionally, feel free to contact our support team to inquire about the shipment of the specific item to your country.

  • Are there any restrictions on shipping items that are considered culturally or environmentally sensitive?

    Certain culturally or environmentally sensitive items, like endangered species or artifacts, may be subject to stringent shipping restrictions or necessitate special permits for transport. It's crucial to thoroughly research and adhere to all pertinent regulations when shipping such items. It's important to note that sending restricted, prohibited, or illegal items to our warehouse for consolidation and subsequent delivery to you contravenes our rules and policies. For more information, please contact our support team.

  • Can I ship prescription medications internationally?

    Sending prescription medications internationally is often subject to stringent regulations and may necessitate special permits or licenses. Unfortunately we are unable to ship medications. Please restrain from sending any medications to our warehouse. Consult with our support team for further clarifications.

  • Are there restrictions on shipping items that contain batteries or electronic components?

    Yes, items containing batteries or electronic components, such as lithium batteries or electronic devices, are subject to specific shipping regulations due to safety concerns. It's important to comply with all applicable regulations and guidelines for shipping such items. Carriers such as DHL and UPS will mark certain batteries as dangerous goods which will require special handling and an additional fee will incur.

  • How can I ensure that I comply with both domestic and international shipping regulations?

    You can ensure compliance with both domestic and international shipping regulations by staying informed about relevant laws and regulations, consulting with our support team and the shipping provider.

  • Where can I find more information about specific shipping restrictions and requirements for my destination country?

    You can find more information about specific shipping restrictions and requirements for your destination country by consulting with your country's customs regulations of the destination country, or contacting relevant authorities or regulatory agencies for guidance.

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